Customer Feedback Form

 

Your opinion is extremely valuable to us. Please take a few minutes to fill out this customer feedback form.

We acknowledge that your time is precious, if you wish to skip the questions and submit only a comment, please enter your name, telephone number and e-mail address and scroll down to question # 15, enter your comment/question in the appropriate box and press the submit button. One of our company representatives will get back to you as soon as possible.

  Please note that fields marked with a “ * ” are required.
Name:*
Title:
Address:
E-mail Address: *
Telephone:
 

Section A: Voyager feedback

 

1. Are you the system’s administrator or user?
administrator user

 

2. How many times per month do you use “Voyager” ?
1-5   5-20   20 +

 

3. Is the system easy to use?
Easy   Average   Difficult

 

4. Did the system require a lot of initial training time?
Yes   No

 

If you are the administrator of the system, please answer the following questions.
If you are a user, skip to question #10.

 

5. How many users currently have access to the system?

 

6. How many people generally use the system simultaneously?

 

7. What type of network is the system operating on?

 

8. Does the system require a considerable amount of maintenance from your part or personnel?
Yes   No

 

9. How would you rate the following features:

  Very good Good Fair Bad Not applicable
Administrative
interface
Tag/Clip creation
management
Player controls
(e.g. pause/play)
Title management

 

10. How would you rate the system globally?
Very good   Good   Fair   Bad

 

11. Would you recommend the "Voyager" system to someone? Explain?

 

Section B: Marketing feedback

 

12. How would you rate Callisto’s customer support services?
Very good   Good   Fair   Bad

 

How could we improve?

 

13. How would you rate the "Voyager User Guide"?
Very good   Good   Fair   Bad

 

14. Have you had a chance to go through the Callisto web site? If so, how would you rate the Callisto web site in regards to the following features?


  Very good Good Fair Bad Not applicable
Easiness
to navigate
Ease of finding
relevant information
Information
value

 

15. General comments on the Callisto web site:

 

16. General comments

 

  Thank you for filling out the customer feedback form.

If you wish to submit the information, click on submit. If not, click on clear to reset the feedback form.
 

 

 

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